We measure our success by the satisfaction of our partners and those we serve. Check out these testimonials and inspiring stories of success.

Testimonials & Success Stories From People We Support

Supports for People

"A happy child means a happy family"

"My family and I are so thankful for self-directed services. Our-5-year old son has autism and is non-verbal. Due to his communication and sensory needs, there have been many challenges. But because of the support we receive from Mains'l, we have been able to use resources through the Participant Directed Services program to support our son's needs. Mains'l has been amazing at responding to emails and phone calls right away and giving us guidance when we need extra help! Our lives have been less stressful as we continue to create an environment at home that meets the needs of our special son. This has been a huge blessing to our son and our family."

-Emily C., the mother of a child we support

"Mains'l is a terrific agency to work with"

"From my very first meeting with Mains’l, I have been nothing but impressed with the professionalism. Their responsiveness and attention to detail is of high quality and very assuring. Their quality business practices, coupled with genuine concern for our family needs, makes Mains’l a terrific agency to work with. I don’t know where we’d be without them!”

-The father of someone we support

"They are willing to go the extra mile"

“We have partnered with Mains’l for the past five years. During this time we have been witness to an organization that is committed to satisfying the consumer, rather than offering a “cookie cutter, one-size-fits-all” approach toward delivering its services. Also, they have always been willing to go that extra mile with us to help whenever we have experienced problems.”

-A family member of someone support

"The staff of Mains'l is always here for us"

“We have utilized the services of Mains’l for two years. During this time, they’ve been our resource guide and support. It’s a comfort to know that, as our needs continue to grow, the staff of Mains’l is always here for us. They have proven that there is nothing more than ABILITY in the word disABILITY, for which we are truly grateful.”

-A family member of someone support


Interested in finding out more?

Learn more about our supports for people. 

Testimonials & Success Stories From Agencies We Support


“We have developed a true partnership”

 “For over three years now, the Mains’l system is transforming the way we deliver and track the services provided to individuals and their families. The whole Mains’l team has been beyond terrific to work with – from their attitude and enthusiasm to their knowledge and experience. They deliver on-time, always responsive to our questions and have been able to develop a product that meets all of our needs and meets the forever changing New York State regulations. We have developed a true partnership.”

-Jack Sienkiewicz, Director of IT, Springbrook NY Inc.

“We’ve been very satisfied with their performance”

 “We have worked with Mains’l since 2016 and have been very satisfied with their performance. Their product is user friendly and allows multiple users to access their applicable information easily, from payroll staff who enter timesheets to case managers that view and update client data. The staff at Mains’l are efficient with quick response times to any questions or issues we may have.”

-Tammy Speaks, CFO, The Adanta Group

“We have valued their experience and passion”

 “Mains’l has been a valuable business partner to us for over 2 years now. They offer high quality services and I can say that we have always been extremely satisfied with their work. We have benefited from their experience and have valued their passion.Their ‘software’ product seamlessly took us from a cumbersome manual process to a state of the art financial management solution which greatly reduced risks for our organization and at the same time strengthened our finances.”

-Art Jones, Vice President and CFO, NorthKey Community Care

“They have delivered on every promise"

 “We’ve worked closely with Mains’l to make the transition from a paper process to an electronic payroll and billing system for our Participant Directed Services Program.While this was a daunting endeavor initially, as we serve approximately 650 clients, with over 2,000 employees, I’m happy to say that Mains’l has been ‘right there with us’ every step of the way. They have delivered on every promise, offered superb consultation/technical assistance and responded timely and professionally to all of our questions and needs.”

-Brad Schierer, Vice President, Lifeskills Inc.


Interested in finding out more?

Learn more about our supports for agencies.