Participant (or Self) Directed Services (PDS) are home and community-based services that help people of all ages maintain their independence and determine for themselves what mix of personal assistance supports and services work best for them.
W H A T O U R C U S T O M E R S C A N E X P E C T
Exceptional customer service, with one point person (no call center, you talk to that person right away)
Early fraud detection through system approval processes prior to issuing payments
Access to participant information and timesheet entry through the Mains’l web portal and over the phone
Accurate and timely payroll, vendor, reimbursement payments, spending and balance information