FAQs

1. How can I get more timesheets?
   
   Three ways:
   1. Talk to your program manager
   2. Download a copy - Consumer Directed Timesheets - Traditional Supports Timesheets
   3. Call our main offices, and we’d be happy to send them out:
      Minnesota: 763-494-4553 or 800-441-6525 (toll-free)
      California: 530-899-1907 or 8888-889-4588 (toll-free)
2. When will I be reimbursed for my expenses?
   
   For Consumer Directed Options expenses, the process for most reimbursements takes approximately one week. When we receive them, it goes to your program manager for authorization; then it goes to the accounts receivable department, where it is entered, printed, and mailed.
   
   For employee expenses/payroll, once your manager approves it, it will be reimbursed to you/your employee during the upcoming payroll period.
3. I/My staff person was paid wrong. Who do I contact?
   
   Contact your program manager immediately. Click here for contact names and numbers.
   In an emergency, you may contact Amy Mahaffey, payroll manager, at 763-416-9124, or 800-441-6525.
4. Who do I contact for benefits information?
   
   In Minnesota: contact the Human Resources Department, 763-494-4553 or 800-441-6525.
   In California: contact the Human Resources Department at 530-899-1907 or 8888-889-4588
5. What do I do if I want more hours or to work at another house?
   
   Discuss your needs/wants with your Program Manager. They can assist you from there.